RETURNS INFORMATION

How do I return an item?

Returning your Karma Kameleon order is a quick & easy process.

Follow these simple instructions:

1. Go to our returns portal here.
2. Find your order.
3. Check that the item/s you want to return is returnable.
4. Select the item/s you'd like to return.
5. Select either store credit or a refund for your return. 
If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return, select store credit, and print your free shipping label.

If returning for a refund (to the original payment method) you’ll need to pay the $9.95 returns fee (this will be deducted from your refund amount once your return is received) and print your shipping label.

6. Choose a reason for your return.

7. Choose Australia Post and e-parcel Post Returns as the shipping option.

8. Print your return shipping label and attach it to your return parcel. Ensure you don't cover the barcode with sticky tape and remove any existing labelling if you are re-suing a Karma Kameleon satchel. 
9. Drop off your return parcel at any Australia Post office or red post box.

If you don't have a printer, show the label at any Post Office and they can print it for you.

 

Return FAQs
Who pays for return postage? 
If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and print your free shipping label.

If returning for a refund (to the original payment method) you’ll need to pay the $9.95 returns fee (deducted from your refund amount) and print your shipping label.

Can I get store credit or a refund for my return? 
You have the option of receiving either a store credit or a refund for your return.

Have you received my return?
Please be aware that our returns may take 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days, and we will send you an email notifying you of your successful return. For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.

When will I see my store credit?
Within 48 hours of your return reaching our warehouse, your store credit will be processed and emailed to you.

When will I see my refund?
We process your refund to your original payment method within 48 hours of your return reaching our warehouse. Refunds will be returned to the payment method used to purchase the item. 

Can I return more than one orders in the same package?
Sure! As long as the orders have been placed using the account, we will be able to receive returns from multiple orders in one shipment. 

In Store Returns

Provided the items are in their original condition with all store swing tags intact, Karma Kameleon will happily offer an exchange for another size, colour or an alternative product in the Karma Kameleon range if returned within 14 days of purchase. In the event there are no suitable items for exchange, a store credit will be issued. Karma Kameleon does not provide refunds for change of mind in store purchases

In the unlikely event that an item purchased from a Karma Kameleon store is considered faulty we will offer a refund, replacement or credit note, for the full purchase price. You must provide proof of purchase. Karma Kameleon reserves the right to examine the item in question. 

Refunds are not provided where the item is no longer suitable due to its size or colour, or for change of mind purchases. In the interest of hygiene, we cannot accept returns on earrings unless faulty.  Karma Kameleon is not obliged to offer a refund, repair or exchange without providing proof of purchase.

Items purchased on sale are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

Refunds or exchanges are not available on Gift Cards.

Terms and conditions

Refunds or exchanges are not available on Gift Cards.

Items must be returned in original sale condition. Items must be returned unworn, unwashed, or otherwise unused with original tags and labels attached. 

For hygiene reasons we cannot accept returns on earrings, hats or head scarves.