How do I return an item?
Returning your Karma Kameleon order is a quick and easy process. Follow these simple instructions:
1. Go to our returns portal here.
2. Find your order.
3. Check that the item(s) you want to return is returnable.
4. Select the item(s) you'd like to return.
5. Select either store credit or a refund for your return:
- If you’re returning for store credit, we’ll cover your shipping costs. Simply book your return, select store credit, and print your free shipping label.
- If returning for a refund (to the original payment method), you’ll need to pay the $9.95 returns fee (deducted from your refund amount) and print your shipping label.
6. Choose a reason for your return.
7. Choose Australia Post and e-parcel Post Returns as the shipping option.
8. Print your return shipping label and attach it to your return parcel. Ensure the barcode is not covered with sticky tape and remove any existing labels if re-using a Karma Kameleon satchel.
9. Drop off your return parcel at any Australia Post office or red post box.
10. If you don't have a printer, show the label at any Post Office and they can print it for you.
International Returns
If you’re located outside Australia, you’re welcome to return your item. Return shipping is at your own expense and must be arranged by you using a tracked service of your choice. Please include your full name and order number inside the parcel.
Returns can be sent to:
Karma Kameleon
153 Olive Avenue
Mildura VIC 3500
Australia
Return FAQs
Who pays for return postage?
If you’re returning for store credit, we’ll cover your shipping costs. Simply book your return through the portal, select store credit, and print your free shipping label.
If returning for a refund (to the original payment method), you’ll need to pay the $9.95 returns fee (deducted from your refund amount) and print your shipping label.
Can I get store credit or a refund for my return?
You have the option of receiving either a store credit or a refund for your return.
Have you received my return?
Returns may take 2–7 business days to reach our warehouse. Once received, your request will be processed within 1–3 business days. We’ll send you an email once your return is processed. For refunds, your financial institution may take 3–5 days to clear the funds.
When will I see my store credit?
Store credit will be processed and emailed to you within 48 hours of your return reaching our warehouse.
When will I see my refund?
Refunds are processed within 48 hours of your return reaching our warehouse and returned to the original payment method.
Can I return more than one order in the same package?
Yes, as long as the orders were placed using the same account, you can return multiple orders in one shipment.
Terms and Conditions
Items must be returned in their original sale condition — unworn, unwashed, and with all original tags and labels attached. Refunds or exchanges are not available on Gift Cards.