How to create your return:
1. Find your order via the form below.
2. Check that the item/s you want to return are returnable.
3. Select the item/s you'd like to return.
4. Select either store credit, or a refund for your return. 
If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return, select store credit, and print your free shipping label.

If returning for a refund (to the original payment method) you’ll need to pay the $9.95 returns fee (this will be deducted from your refund amount once your return is received) and print your shipping label.

5. Choose a reason for your return.
6. Choose Australia Post and e-parcel Post Returns as the shipping option.
7. Print your return shipping label and attach it to your return parcel. Ensure you don't cover the barcode with sticky tape and remove any existing labelling if you are re-suing a Karma Kameleon satchel. 
8. Drop off your return parcel at any Australia Post office or red post box.

If you don't have a printer, show the label at any Post Office and they can print it for you.
For further information on our returns process, please visit our returns page